FAQs
Need help with something? Our FAQ section is here to make things easier. Explore common questions and quick solutions right here.
Yes. You can request to revert back to a Retail Account at any time.
Once you do, your account will be subject to Retail client protections and leverage limits under ASIC regulation.
Yes. You will automatically receive volume-based rebates calculated according to your monthly trading volume.
The rebate will be credited to your account in line with the program’s tiers and payment schedule.
No. You can only change the account default leverage.
However, this does not automatically apply to all CFD products — the available leverage levels may vary depending on the specific product and regulatory requirements.
Please refer to product specifications on your trading platform for each product’s leverage.
Should you experience any problems with closing your positions, contact our support team directly. They will be able to close your positions for you. You can contact support 24/7 via [email protected] or reach out via Live Chat.
Updates occur automatically whenever a new build is released by MetaQuotes. All you need to do is allow the program to make changes to your computer when it starts up.
You can also try running it as an administrator to grant the program sufficient access to perform any updates.
Our trading servers are located in New York.
No. The trading platform time is set by default and cannot be changed. It may be possible to obtain local time indicators directly from the MetaQuotes community.
Click on File > Open Data Folder and open the MQL4/MQL5 folder. There are Experts and Indicators folders within it, and you need to copy the .mq4 or .ex4 files into their respective folders.
Most custom indicators and expert advisors will have their own installation manual.
When you are running the installer, there is a settings button on the same page of the licence agreement. Click on the button, rename the destination folder, and continue. It will then install another copy of MT4 on your computer.
Yes, our platforms support multiple simultaneous logins to the same account.
You can leave your desktop logged in and sign in using your mobile phone while you are away.
Yes. You can install MT4 on your Mac using the version compiled by MetaQuotes.
Note: Installation steps and compatibility may vary depending on your macOS version.
Mac is also compatible with multiple other GO Markets platforms you may like to explore.
If you do not see the full list of symbols on Market Watch, right-click on one of the symbols and click Show All.
On your trading platform, you can head to your account history tab, right-click on the display area or one of the closed trades, and select the period you want.
Once the records show, right-click again and select ‘Save as Report'.
A daily statement is only sent out if you have some trading activity on the previous day or are holding any open positions.
If you have traded on the previous day, please check your spam folder, as your email service provider may have miscategorised our email — we recommend adding our email address to your email whitelist to help prevent this.
Our demo accounts last for 30 days — this is a limitation set by MT4/5. You will not be able to access it once it expires.
If you need to extend your trial before opening a live account with us, you can always register for another demo account.
Most of the time, it simply means the platform is not able to log you in or is not connected to the trading server.
To reconnect, you can click File > Login to Trade Account and follow the prompts to log in.
If you need to reset your password, you can do this via the GO Markets Client Portal.
If you are seeing this error message on your MT4 platform (bottom right-hand corner), you can download a new platform directly from our website.
If you require further assistance, please contact our support team.
The rate varies and depends on the country in which you reside. If you reside in a country that is subject to a tax treaty with the US, a rate of 15% is withheld. Non-tax treaty countries are subject to the highest rate of 30%.
We offer over 2000 markets to trade, ranging from forex, commodity, index, share, cryptocurrency, and bond CFDs across a variety of platforms.
We're always expanding our product list and provide updates on new market additions on our homepage and via email.
You can find a comprehensive overview of our CFD products on our products page.
No, GO Markets does not prohibit any trading styles, and you can open and close your positions as often as you like, as long as it is in line with our T&C’s.
No, we do not offer guaranteed stop loss.
Yes, you can trade a micro lot of 0.01 on forex.
The Bid price is shown on the chart by default. To include an Ask line to view the current spread, follow these steps:
Step One: Press F8 on the keyboard, select the “Common” tab, and check the “Show Ask line” box.
Step Two: Select the “Colours” tab and set the Ask line colour to something bright, such as Aqua in the example below.
Step Three: You should then see something like the chart below with both the Bid and Ask price displayed.
The time displayed on our platforms is in Eastern European Time (EET), and it cannot be changed on your platform.
During Daylight-Saving Time, EET is 3 hours ahead of Greenwich Mean Time (GMT +3).
During Standard (Winter) Time, EET is 2 hours ahead of GMT (GMT +2).
Yes. You can use EAs (Expert Advisors) available from third-party providers.
However, as GO Markets is not associated with any of these providers, we cannot provide additional support for these automated strategies.
We suggest you contact the EA providers directly should you experience any difficulties related to settings or methodology.
MT4/5 uses the bid price to construct the chart in all available periods.
You might see a buy order trigger (or a sell position’s get hit) even though the candle on the chart doesn’t appear to touch your price. That’s expected behaviour as execution checked the Ask, while the chart shows only the Bid.
The Ask = Bid + spread
Executed at the Ask price:
- Buy-side orders
- Pending buys (Buy Limit/Buy Stop)
- Closing a sell (SL/TP on a short).
The candle high/low/open/close you see on the charts are Bid-only. The Ask is invisible unless you enable the Ask line.
In fast or wide-spread conditions, the Ask can reach your buy level even if the Bid (the chart) never does.
If you hold a position overnight on a Wednesday, the swap is multiplied by three (3) times. This accounts for the settlement of your open position(s) for the preceding weekend. This is because it takes two days for forex transactions to settle in the underlying market.
Please note that market holidays or closures impacting settlement dates can result in a larger or smaller multiplier.
Retail clients can trade with up to 30:1 leverage. Wholesale clients can trade with up to 500:1 leverage.
It is important to understand how leverage works and how it may impact your trading. Some less popular pairs can attract a higher margin rate irrespective of your account leverage. Please ensure you are aware of which leverage rate is appropriate for you before you begin trading with a live account.
GO Markets' pricing is derived from top-tier liquidity providers who stream prices to our platform.
Take-profit (TP) and stop-loss (SL) orders are pending orders. They’re not guaranteed to fill at your exact level.
When the price reaches your level, the order is triggered and becomes a market order, filling at the best available price given liquidity and volatility at that moment. This difference is called slippage (it can be positive or negative).
Example: You set a TP at $150.00. If the price moves from $149.99 straight to $150.02, your TP is triggered at $150.00 and fills at $150.02, because that was the first available price when the order executed.
Note: In fast or thin markets, or around news, price can gap or move quickly, increasing the chance your TP/SL fills away from the trigger level.
Overnight financing costs are applied during the New York close, which equates to 00:00 platform time.
You can view the current swap rates directly on the platform under the product specifications.
To change your leverage, log in to the GO Markets Client Portal and select ‘Change of Leverage’ on the desired account.
It is important to understand how leverage works and how it may impact your trading. Some less popular pairs can attract a higher margin rate irrespective of your account leverage. Please ensure you are aware of which leverage rate is appropriate for you before you begin trading with a live account.
Your account leverage is a multiplier used to calculate the size of trades you can open on CFD products. The higher the leverage value, the lower the amount of margin required for your trades.
Example: If you have leverage of 30:1, you can control a large position of $300,000 on EURUSD with a margin of $10,000.
Margin in CFD trading refers to the amount of money required to open and maintain a leveraged position.
The following formula can be used to calculate your FX margin requirement:
(Current Market Price * Volume) / Applicable Leverage Rate = Margin Requirement
Example: The current EURUSD price is quoted as 1.13729, and you would like to trade one standard lot^ using leverage of 1:30. Your margin requirement would be (1.13729 * 100,000) / 30 = US$3,790.96.
^The notional size of one standard lot is 100,000 of the first name currency
Note: If your trading account’s base currency is not USD, the margin will be converted back to your base currency.
Margin is the collateral you must set aside to open and keep a position. If the market moves against you, your Equity (account balance ± unrealised profit/loss) falls.
When your equity relative to the required margin drops, two safety thresholds apply:
- Margin call (80%) — When your Margin Level (Equity ÷ Required Margin × 100%) falls to 80% or below, you’ll receive a warning to add funds or reduce exposure.
- Stop-out (50%) — If your Margin Level falls below 50%, our system will automatically start closing positions to try to restore your equity above the threshold, beginning with the largest losing position.
Please use the following link to begin your live trading account application – Open Live Account.
Yes. A Legal Entity Identifier (LEI) is required for entities engaging in financial transactions.
Entities such as corporate accounts, investment/trust funds are among those that need to renew their LEI. Regulatory authorities often mandate its use for reporting purposes, so any entity subject to such regulations will need to ensure it renews its LEI.
Yes. If you are a High Net Worth Investor, you will need to renew your Accountant certificate every 2 years from the date of issue.
We periodically check that your personal details are up to date. This is done in line with best practices for client safety and protection.
If your current details are accurate, simply click on the submit button to proceed.
Note: Legislation requires that we hold your current personal information. Please check your details and make any changes needed.
Yes. GO Markets offers MT4, MT5, cTrader, TradingView, and GO TradeX™ on both Google Android and Apple iOS.
You can visit our Download Centre to get the apps for your devices.
For more details about each platform, you can explore our Platforms page to understand the features and differences.
We cannot accept US clients as CFTC regulation prevents US traders from trading with non-US brokers.
You can perform a password reset directly from the login page of the GO Markets Client Portal.
Alternatively, you can call GO Markets on 1800 88 55 71 (AU).
For security purposes, you will be required to provide some personal details to help verify your account.
Yes, GO Markets is licensed and regulated by the Australian Securities and Investment Commission (ASIC), Australian Financial Services Licence (AFSL) 254963.
You can change your password by going to the 'personal information' section under the profile tab in the GO Markets Client Portal.
Alternatively, you can change the password directly from your MetaTrader 4/5 trading platform. Click on Tools > Options and look for the Server tab. Click on the Change button to change your master or investor passwords.
Never share your password with anyone.
You can update your details under the 'profile tab' via the GO Markets Client Portal.
Alternatively, please email [email protected] or contact us via chat, and we will update your account information for you.
Note: If you are updating your address details, we require a recent bank statement or utility bill issued within the last three months, which shows your new address.
Deposits: No, GO Markets doesn’t charge deposit fees for Visa/Mastercard, PayPal, Skrill, Neteller, or bank transfer.
Withdrawals: No, GO Markets doesn’t charge withdrawal fees. For withdrawals to non-Australian banks, third-party intermediary/receiving banks may apply their own charges. Please consider these external costs and the potential impacts on your withdrawal.
There is no minimum deposit requirement to open a live trading account.
Traders often start with an initial deposit of $200 to ensure they have sufficient margin to trade effectively.
We have instant withdrawal processing for specific currencies: THB, IDR, VND, and MYR.
We aim to process all other withdrawal requests before our cut-off time of 1pm AEST on the same day. Withdrawals received after 1pm AEST will be processed the following day.
While it largely depends on the recipient’s bank, local transfers can take 1-2 business days, and international transfers can take 3-5 days for funds to clear.
We are currently in the process of expanding our range of instant withdrawal options.
You can deposit funds to your account through the GO Markets client portal.
Current funding channels include:
- Debit/Credit Card
- PayID
- Skrill
- USDT
- Neteller
- Bank Transfer
- BPAY
- PayPal
Log in to the GO Markets Client Portal and select withdrawal under the 'funds' tab.
Withdrawals must be returned to a funding source under the same name as your GO Markets account and cannot be withdrawn to a third-party account.
In some situations, we may be required to verify funding sources, such as bank transfers, to determine that funds are being returned to an account under the correct name.
You can hold your funds in one of the following base currencies: AUD, USD, GBP, EUR, NZD, SGD, CHF, CAD, and HKD.
Most applications are processed automatically.
If you have a more complex setup, we will reach out to you within 24 hours.
GO Plus+ accounts enjoy tighter spreads on Forex products compared to standard accounts:
- GO Plus+: tighter FX spreads with a small commission per trade
- Standard: no separate commission, costs included in the spread
Both Standard and GO Plus+ accounts have full access to all GO Markets products.